In Connectwise Automate monitors are the system that monitors agents and the database for specific states. It will automatically trigger based on the criteria provided, and can preform any number of tasks based on the assigned action.
There are two types of monitors. Internal and Remote monitors. Internal monitors are internal to CWA itself. They check the database and respond accordingly. Remote monitors are remote to the CWA server. They run on the targeted agent, rather than looking at CWA’s database.